VoIP converts communications data into digital packets that travel over the Internet instead of traditional copper wires or cell towers. It also uses codecs to digitize the voice into data that can be transmitted without a loss of clarity. Ultimately, this enables your team to communicate over long distances while maintaining high-quality audio. Here are several reasons why you should invest in VoIP technology for your business:
Convenient Scalability
VoIP allows companies to scale and adjust their phone system as they grow. Its cloud-based servers enable employees to work remotely from home, the office or any other location with an internet connection. This work flexibility allows business owners to attract and retain top talent while reducing overhead costs. Another way that VoIP saves businesses money is by lowering hardware/equipment and maintenance costs. Small businesses can save thousands in equipment and upgrade costs over traditional PBX systems.
Additionally, VoIP providers offer unified communication that combines voice calls, video conferencing and team messaging into a single interface for more efficient customer service. It helps teams stay in touch no matter where they are, so work is never interrupted or delayed. This functionality was previously only available for large enterprises with expensive PBX systems. Moreover, a VoIP mobile phone can be integrated with CRM software and other business applications to streamline workflows.
Reduced Costs
One of the most significant benefits of upgrading to a VoIP phone system is saving money in several ways. Traditional phone systems require hefty hardware expenses, such as dedicated copper wires and an on-premise PBX system, and recurring costs like monthly fees and per-minute charges. When you move to a VoIP solution, these costs are eliminated, as voice data is transmitted via the Internet. Furthermore, most VoIP providers offer low or no long-distance fees, cutting the average business’s calling bill by about 40%.
In addition, many VoIP solutions enable employees to work from anywhere, even their smartphones. It provides greater flexibility, especially during the COVID-19 pandemic, and can also boost productivity since it’s not necessary to physically be in the office to communicate with teammates or clients. The availability of tools like missed call SMS and auto-attendant by certain VoIP service providers also enables your team to forego lengthy rounds of phone tag and spend more time working on useful tasks.
Enhanced Functionality
Modernized VoIP systems offer a slew of features designed to help you improve customer service and empower your teams. You don’t have to spend money on hardware or maintenance because they run over your internet connection rather than traditional analog phone lines. Plus, you can reduce inter-office call costs by allowing your staff to work remotely when necessary.
Many VoIP providers also allow you to retain your business number regardless of where your team relocates or changes offices, minimizing the hassle and expense of getting new numbers. Your provider may also offer services that watch in real-time for international calling fraud, letting you know of unauthorized calls before they go through. Integrated systems allow you to quickly answer questions and address concerns, improving the customer journey. It can be especially important if your business deals with a global clientele. Several VoIP providers offer unlimited or very affordable international calling rates, too. That’s a major cost-saving benefit for small businesses.
Future Proofing
Technology is evolving faster than you can blink. And it can take a lot of work to know what to invest in. But with a scalable communications system, you’re prepared for growth over time. VoIP systems work with various endpoints, from traditional phones to desktop computers and mobile devices. To access your VoIP network, you’ll need a router with high-speed Internet and a broadband connection with low latency and jitter.
Additionally, hosted VoIP providers work around the clock to protect your network from cybersecurity threats and secure your data. Hosted VoIP systems use encryption to avoid eavesdropping and provide identity management to prevent hackers from accessing your business information. The best way to future-proof your communications is to partner with a hosted VoIP provider that regularly undergoes independent security audits and consistently completes operating system updates. With these precautions, your scalable VoIP system will protect your business.